Articles from iQmetrix

iQmetrix, the only provider of Interconnected Commerce solutions built for telecom retail, unveiled its next-generation Interconnected Commerce Retail Suite — featuring iQ Storefront, iQ Hub, and iQ Pay — through live product demonstrations at SummitX 2025 in Carlsbad, California on October 20.

Last year’s return of SummitX by iQmetrix was a spectacular success, with the three-day event bringing the industry together in a way that hadn’t happened in many years. This year, iQmetrix—North America’s only provider of Interconnected Commerce solutions for the telecom retail industry—is taking SummitX to the next level. And the tech company is trading desert cacti for coastal palm trees with a stunning new venue.

Customer demands in the retail environment are constantly evolving, and one of the fastest-changing areas of the retail experience is payments. Today, it's tap-to-pay; tomorrow, it might be cardless payments—it’s an area that is in constant flux. And when it comes to wireless retail, being at the forefront of great customer experiences is key to telecom brands’ success.

The next generation of telecom retail technology is being unveiled this week at Mobile World Congress 2025 in Barcelona, Spain.

iQmetrix, North America’s only provider of Interconnected Commerce solutions for the telecom retail industry, has once again been named in the annual BC’s Top Employers rankings, revealed today and also announced in the Vancouver Sun.

Transformative technology solutions built for telecom retail were announced and on display this week at iQmetrix’s flagship industry event SummitX 2024, held October 27-29 in Scottsdale, Arizona.

The telecom retail sector has been waiting with bated breath, and now the iQmetrix SummitX 2024 agenda and keynote speakers have been revealed!

Samsung Galaxy customers at Samsung Experience Stores and many iQmetrix-client stores can now be offered Samsung Care+ device protection for their new devices, under a new partnership between Samsung Electronics America and iQmetrix.

Telecom retail is a fascinating and complex sector that is highly innovative, deeply interconnected, and full of challenges that can only be solved by working together. To gather the industry into one space, as well as inspire and educate, iQmetrix—North America’s only provider of Interconnected Commerce solutions for telecom—is thrilled to announce the return of its famous Summit event, now with an exciting evolution.

iQmetrix, North America’s only provider of Interconnected Commerce solutions for the telecom retail industry, has once again been listed in the annual BC’s Top Employers rankings, revealed today and also announced in the Vancouver Sun.

Telecom retail faces a host of complexities, with multiple legacy systems and one-to-one integrations creating spaghetti-bowl tech stacks that cause a disconnected customer experience. Added to that, in recent years the sector has been hit with a global pandemic, the threat of recession, labor shortages, evolving customer demands, increasing competition, and mind-boggling new technologies.

Retail of all kinds is faced with ever-changing consumer behaviors—and telecom retail has a host of added complexities, making this industry even tougher for players to get ahead. Hit with a global pandemic, the threat of recession, labor shortages, evolving customer demands, increasing competition from all angles, and mind-boggling new technologies, wireless retail operators continue to demonstrate innovation and fortitude.

iQmetrix, North America’s leading provider of intelligent retail management solutions for telecom, has been named one of North America’s top 50 employers in the Inspiring Workplaces awards, announced June 7 at a gala ceremony in Chicago.

iQmetrix, North America’s leading telecom experience platform, has once again been listed in the annual BC’s 50 Top Employers rankings, revealed today.

iQmetrix, North America’s leading telecom experience platform, has today launched Carrier Connect—a brand-new solution that promises to transform the activation experience and is unique on the market.

iQmetrix, North America’s leading telecom experience platform, has today been recognized as one of Canada’s Top 100 Employers for 2023 in the annual editorial competition announced in the Globe & Mail.

These are uncertain times for retailers of all stripes, and telecom retailers are no exception. With a potential recession looming, the holidays approaching, regulations becoming ever more complex, and the workforce shrinking, telecom retailers need guidance and tools to help them not just survive but thrive.

iQmetrix, North America’s leading provider of telecom retail management software, announced that it has closed its acquisition of Digital Experience Platform (“DXP”) and Activation Solutions (“Activation”) from Synchronoss Technologies, Inc. (Nasdaq: SNCR)—a global leader in cloud, messaging, and digital products and platforms.

iQmetrix, North America’s leading provider of telecom retail management software, has today been recognized as one of Canada’s Top 100 Small and Medium Enterprise Employers for 2022 in the annual editorial competition announced in the Globe & Mail.

iQmetrix, North America’s leading provider of telecom retail management software, is proud to announce that it has once again been listed in the annual BC’s 50 Top Employers rankings, revealed today in the Vancouver Sun.

Over the past five years, the demands on retail sales associates have increased exponentially as product offerings become increasingly complex and recruitment becomes more challenging. For businesses to remain competitive they require training software that prioritizes employee needs, is easy to manage, and drives measurable growth. However, industry standards for training are not designed to address the real needs of sellers, employees, or companies. Today's training tools need to be adaptive, offer 1:1 guidance, create a safe space to learn, and allow teams to connect and build community.

iQmetrix, North America’s leading provider of telecom retail management software, announced today it has acquired Viva Tracker—a web-based, back-office software solution built for wireless retailers, specifically in the T-Mobile channel. An agile software-as-a-service company launched in 2011, Viva Tracker’s solutions power nearly 2,000 T-Mobile and Sprint retail locations across the US.

iQmetrix, North America’s leading provider of telecom retail management software, is proud to announce that the company has won its regional award category for Best Tech Work Culture (Small to Mid-Size Employer) in the 7th Annual Timmy Awards. This awards program from Tech in Motion celebrates the best technology workplaces across North America, with hundreds of regional finalists, and tens of thousands of votes selecting the regional winners. iQmetrix won its category in Charlotte, N.C., where the company has its U.S. headquarters.

The former Senior Vice President and General Manager of PAR Restaurant Solutions Group brings extensive experience in delivering a full suite of software, payments, services, and hardware offerings to a global customer base.

iQmetrix introduces Pointy from Google, a free service to help retailers get ahead of larger chains in reaching local customers browsing online for wireless products.

Previously partnered companies join forces to bring the best in retail and workforce management solutions to retail organizations.

iQmetrix, provider of North America’s leading telecom retail management software, has been shortlisted by the 2021 SaaS Awards in the “Best SaaS for E-Commerce” category, for its Buy Online, Pick Up In-Store (BOPIS) solution.

Survey by telecom retail software provider iQmetrix paints an optimistic picture of the retail sector with “transformational” strategies and solutions.

Former Director of Global Service Provider Marketing at Cisco and Rogers Communications, Marlon Marcial brings over two decades of technology expertise in global B2B marketing.

iQmetrix, provider of North America’s leading telecom retail management software, has announced the appointment of Andre Tagliamonte as Vice President of Business Development. In this role, Tagliamonte will drive business development at iQmetrix and help the company achieve its corporate and long-term growth strategies.

iQmetrix teams up with Smart Access’ location-aware employee training system and Savi’s retail video analytics platform